Delivery
Below you will find all the delivery information for The Phoenix Shop. If you have a question that we haven't answered, please get in touch.
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Delivery fees
As we fulfil from 2 locations, you may be charged a total of two separate delivery fees if you purchase a mix of made to order and warehoused items.
Our fees may also be affected by the weight of your order, but we try to keep our charges as small as possible.
Made to order items:
- Royal Mail 48h Tracked Delivery: £2.50
Warehoused items:
- 0g–1800g: £1.65
- 1801g–4799g: £3.00
- 4800g+: £5.00
Delivery times
All orders are sent by a Royal Mail Tracked 48-hour service. We despatch from 2 locations, both in the UK.
Warehoused items
Books, binders, badges, party bags and back issues will usually be despatched from the warehouse the next day.
Made to order items
All print on demand made to order items inc. t-shirts, hoodies, caps, beanies, bags, mugs and water bottles are produced per order so it can take up to 10 days for the item to be printed and despatched from our printer.
As soon as your order has been despatched you will be sent a tracking number which can be entered here to track your item. An order including items despatched from multiple locations will arrive in separate deliveries, with separate tracking numbers provided.
Split shipments
Mixed location orders
If your order contains a mixture of warehoused and print on demand made to order products, they will arrive in separate deliveries as they are dispatched from different locations. Warehoused items are usually dispatched the next day, and print on demand made to order items can take up to 10 days to be produced and dispatched.
Pre-orders
If your order contains a pre-order book, all non-pre-order products will be delivered as above, and the pre-order will be dispatched to arrive on or around publication date.
Pre-orders
Any pre-order items will be dispatched at least 2 days before publication/release date. We send all orders by a Royal Mail Tracked 48-hour service so this should ensure your order arrives on publication/release date.
Unfortunately, delivery might be impacted by external factors such as local holidays, courier issues or difficulties in reaching your address which means we aren't able to guarantee the delivery date.
However, we will do everything within our control to ensure that you receive your order on time.
For any other questions, please check out our FAQs.