Frequently asked questions

Please find answers to frequently asked questions below. If you have a question that we haven't answered, please get in touch.

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I have a question about The Phoenix comic subscription

Click here to be taken to our subscription site where you can find information about The Phoenix comic, access your subscriber account and purchase a subscription.

If you need to contact customer support about your subscription, please email

Where is my order?

All orders are sent by a Royal Mail Tracked 48-hour service. We despatch from 2 locations, all in the UK.

  • Books, binders, badges, party bags and back issues will usually be despatched from the warehouse the next day.
  • All print on demand items inc. t-shirts, hoodies, caps, beanies, bags and water bottles are produced just for you so it can take up to 10 days for the item to be printed and despatched from our printer.

As soon as your order has been despatched you will be sent a tracking number which can be entered here to track your item. An order including items despatched from multiple locations will arrive in separate deliveries, with separate tracking numbers provided.

How do I return an item?

We accept returns made within 30 days of receipt. Please contact us with details of the item you'd like to return and we will provide instructions.

Please ensure items are returned in a saleable condition - for any clothing items this means unworn and with labels still intact.

Once your return has been received, your refund will be issued.

I have received an incorect / faulty item

We are so sorry to hear that your order hasn't arrived as we hoped. Please contact us and we will resolve this.

Where do you ship to?

Currently, we can only ship to the UK.